1. Introduction

Welcome to CenterBay Portal (“we,” “our,” “us”). By accessing or using our website and mobile applications, you agree to comply with these Terms and Conditions. Please read them carefully before using our platform.

2. Purpose of the Platform

CenterBay is a multi-vendor online marketplace connecting customers with independent sellers and service providers. We provide the technology platform, but all orders, products, and services are the responsibility of the respective vendors.

3. User Account

• You must be at least 18 years old to create an account.
• You agree to provide accurate and up-to-date information.
• You are responsible for maintaining the confidentiality of your account credentials.
• CenterBay reserves the right to suspend or terminate accounts that violate our terms or policies.

4. Orders and Payments

• All product prices are listed in AED and include VAT where applicable.
• Payments can be made securely via our supported payment gateways.
• Orders are subject to vendor availability and confirmation.
• CenterBay is not liable for delays or cancellations caused by vendors or third-party couriers.

5. Shipping and Delivery

• Delivery times vary depending on location and vendor.
• Our partnered delivery services ensure timely and safe delivery of products.
• Users must ensure that delivery details are accurate. Any failed deliveries due to incorrect information are the customer’s responsibility.

6. Returns and Refunds

• Each vendor has its own return and refund policy, displayed on the product page.
• Refunds will be processed through the original payment method after product inspection.
• Damaged or incorrect items must be reported within 48 hours of delivery.

7. Vendor Responsibilities

• Vendors must ensure product authenticity, quality, and compliance with UAE laws.
• Any misuse, counterfeit listings, or customer fraud will result in account suspension.
• Vendors are responsible for fulfilling orders and handling after-sale support.

8. Prohibited Activities

You agree not to:

• Post misleading, offensive, or illegal content.
• Use bots, scrapers, or unauthorized automation tools.
• Engage in fraudulent transactions or abuse promotional offers.

9. Limitation of Liability

CenterBay acts as an intermediary and shall not be held responsible for any direct or indirect loss, damage, or dispute arising from vendor or courier actions.

10. Intellectual Property

All content, trademarks, logos, and designs on the CenterBay platform are protected by intellectual property laws and may not be copied or reused without permission.

11. Governing Law

These Terms are governed by the laws of the United Arab Emirates, and any disputes shall be handled under the jurisdiction of Dubai Courts.

12. Contact Information

For inquiries or complaints, contact us at:
📧 info@centerbay.ae
📍 Dubai, United Arab Emirates